See below for Frequently Asked Questions or visit our Forum for further how-to information.
Device Setup
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Review the installation procedure in your User Manual, which includes the following:
  • How to set up your hardware
  • How to install and configure the RealTouch software
  • How to create a RealTouch account, if needed
  • How to test your device
  • How to check Windows Media Player, if needed
  • How to run and navigate the controls in your Platform Agent
  • How to update your RealTouch software
  • Troubleshooting Tips
How it works
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RealTouch uses haptic technology to recreate the feelings you would experience during intimate contact. This technology adds the sense of touch to all your favorite adult content, allowing you to not only see the action on screen, but to experience it in real time. It is the same technology employed by medical and gaming companies and is commonly referred to as force feedback.

The patented dual belt drives inside RealTouch are comprised of a soft, supple material that is engineered to feel just like actual skin. Like all RealTouch components, the belts have been tested for comfort and for safety to ensure that RealTouch remains the most pleasurable virtual experience money can buy.

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RealTouch is not a traditional vibrating toy. It uses a stroking motion to perfectly simulate the movements of the human body during intimate contact.

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Yes, but the RealTouch device is designed to work only with RealTouch approved applications. Access to encoded content is available exclusively at RealTouchVideos.com. RealTouch can also be used with RealTouchInteractive.com, which allows you to have a True Internet Sex ™ experience with Models.

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The RealTouch VOD site offers Pay-Per-Minute packages, 7-Day Rentals and Video Purchasing options, along with Free Videos and Male Enhancement Videos. All of these options are available once you have purchased a RealTouch device and created an account.

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The Pay-Per-Minute option allows you to only pay for the content you actually watch and experience. To begin, you purchase one of the minute packages available on the website.

Once you have minutes in your time bank, browse the available videos to find something you'd like to see and press Play. As the video plays, time is deducted from your account and calculated to the second so you get the most from your minutes. Watch all or part of as many videos as you want.

The minutes stored in your account stay there until you use them; they never expire. To check how many minutes are in your time bank, go to the My Account tab on the My Dashboard page.

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The 7-Day Rental option allows you to purchase, watch, and experience a RealTouch video as many times as you like within a 7 Day window. You can find the expiration dates for all of your Rentals on the My Rentals tab on the My Dashboard page.

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For a one-time fee, you can experience a purchased RealTouch video as many times as you like as long as you have an active account. Just purchase the movie and it will appear on the Purchased Videos tab on the My Dashboard page.

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You will find all of your rentals and purchased videos on the My Rentals amd Purchased Videos tabs in My Dashboard.

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You can find the most recent Free Videos by going to http://www.realtouchvideos.com/dispatcher/freeVideos or by accessing the Free Videos tab on the My Dashboard page. This content will be rotated periodically to feature a selection of the more popular Stars and Videos available.

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You can access the Male Enhancement content by going to http://www.realtouchvideos.com/dispatcher/maleEnhancement or by accessing the Male Enhancement tab on the My Dashboard page. This application features videos developed by a world-renowned sex therapist and psychiatrist and harness the power of RealTouch to train both your mind and body to increase stamina and improve performance.

System Requirements
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Minimum system requirements include:
  • Any PC running Windows XP SP2 or higher
  • 500-MHz Pentium-class processor or better
  • 1 GB of RAM
  • The latest version of Windows Media Player
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Currently, RealTouch only works with a PC, but we hope to have Mac platform functionality in the near future. We do have information about configuring RealTouch to run in VirtualBox on the Mac that may assist some of our Mac users.

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Yes. You can view movies directly from your computer, however in order for your RealTouch device to be interactive, it must be connected to your RealTouch Network account via the Internet.

Device Maintenance and Use
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Remove the outer shell and rinse RealTouch under warm, running water with the RealTouch Anti-bacterial cleaner or a mild hand or dish soap and then let the device air dry. It is recommended that you clean RealTouch after every use. Please keep in mind that RealTouch is neither dishwasher safe nor machine washable and should never be completely submerged in water.

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Yes. You must keep the reservoir filled with a recommended RealTouch lubricant at all times. Not only does lubricant enhance your experience, but it prolongs the life of your device. Oil-based lubricants should NOT be used, as they can damage the sensitive, skin-like material that gives RealTouch its lifelike feel. This would hamper the overall functionality of RealTouch resulting in a less-than-optimal experience. We recommend that you use the RealTouch water and silicone hybrid lubricant or WET water-based lubricant available on RealTouch.com for best results.

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The RealTouch Performance Sleeve is a special cover made to help protect your device and increase performance, maintain heat and provide a better grip.

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You should clean the RealTouch Performance Sleeve after each use. Hand wash only using mild soap and hang to dry.

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No. Because RealTouch is an electronic device RealTouch cannot be submerged. Also, RealTouch is not designed for use without a computer and specially encoded RealTouch content.

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Condoms should NOT be used with RealTouch as they may become entangled in the device's mechanisms and cause personal injury and/or damage the device.

 

Contact Information

 
Live Chat Support
General
Customer Support Services
24 hours a day, 7 days a week
Toll-free: (877) 433-4146
support@realtouch.com
or Write us at:
RealTouch
500 Archdale Drive
Charlotte, NC 28217
Product
Technical Support
support@realtouch.com
(877) 433-4146
Shipping Inquiries
support@realtouch.com
(877) 433-4146
Billing Inquiries
billing@realtouch.com
(877) 433-4146
Business
Sales Department
sales@realtouch.com
Wholesale/International Inquiries
business@realtouch.com
Webmaster Inquiries
webmaster@realtouch.com
Press Inquiries
media@realtouch.com
 
 
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